What
process is used to engrave the stones?
We use a sand blasting, or sand carving, process. The technology
is not new. It has been used in the headstone and monument
industry for many years. What is different about Rock-It Creations®
is that we take the extra time in material selection, preparation,
and engraving that makes our products second to none in quality.
Are
your stones real?
Yes, we use real stone in our products. They are not "fake"
resin cast or molded. We go to great lengths to hand-select
premium river rock from various places around the country.
Our extra effort in stone selection shows! In addition to
river stones, we also make use of slate, polished granite
and marble, bluestone, and some sandstone.
Why
are engraved stones so expensive?
We've actually heard this question before and we feel that
it deserves an answer. The term "expensive" is a
relative term. We do not think that our stones are priced
too high, especially when all things are considered. It is
not easy to do what we do and the entire process is very labor
intensive. It would be an entirely different thing if we were
not so particular or caring about making the best quality
product possible. We challenge anyone to try to match our
quality at our prices.
One thing to consider, as far as cost is concerned, is simple
cost comparison. For example, compare how long a tank of gasoline
or a fast food meal for four will last. We understand that
our products are not consumables, but we feel that for perspective's
sake, the comparison is valid.
Our products will last for generations without loss of quality
if treated properly. They make wonderful keepsakes and may
be passed on to others, not as used goods, but as works of
art that may be perpetually cherished through time.
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What
would I use these stones for?
There are many uses for our engraved stones. Let your imagination
be your guide! Some uses are:
Wedding gifts, anniversary gifts, affirmation, welcome stones,
address markers, garden stones, dedications, awards, loved
one and pet memorials, signage, expressions of gratitude,
love, caring, humor, appreciation, and sentiment.
How
are your stones priced?
Our stones are priced by size. We will engrave any single
word, in any one of our 3 text styles, at a standard price.
We do not charge for additional letters or spaces. We have
just two price categories
Standard = Any single word or standard image.
Custom = Multiple words, multiple images, or a combination.
Our simple pricing makes ordering easy, as it should be! There
is no need to count additional words or letters and compute
the price.
NOTE: When comparing our prices to others, be careful
to take note of the stone sizes and watch for additional charges
for letters and custom designs.
For further pricing information please see our Price
Guide
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What
are the sizes of your text and designs?
The sizes of our text and designs are standardized to best
fit each size category of stone.
Our standard text dimensions for single words are approximately: 1.0" x 3" (small),
1.5" x 4" (medium), 2" x 6.5" (large stones)
and so on. The dimensions are taller for words that dip below
the line, for example, "g", "p", etc.
Our stock imagery is also standardized.
Custom layouts are prepared to fit into standardized windows
(+/-) for each size category of stone.
Can
you engrave my own personal artwork or design?
Usually, but we need to see the artwork first. We have done
an amazing amount of custom designs including company logos
(basic to complex), personal automobiles and racecars, pictures
of people and animals, etc. In offering this service, however,
we must reserve the right to review the requested artwork
before committing to (or waiving) the one-time set-up fee.
After the initial set-up, a file containing your artwork will
be created for you and your future needs, hence, the fee is
one-time.
Sometimes
getting the artwork to the point where it can be nicely engraved
can take a lot of our time. It often involves enlarging or
reducing some details and deleting some of the very small
detail to engrave the artwork in a tasteful fashion. Providing
us with good clear black-on-white (preferably camera-ready)
artwork simplifies the art generation/manipulation on our
part saving time and money.
Can
you help me design my rock?
Certainly! Just let us know what you have in mind and we'll
do our best to get it done to perfection.
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What
are the limitations to what I can have engraved into my stone?
We try not to place limitations on the exact number of letters,
numbers, designs, etc. What we ask is that our customers understand
that the more one attempts to place on a stone, the smaller
everything tends to get. Most of the time, less is more. What
we mean is that, many times, it is better to figure out exactly
what you want to say and keep it simple. You get more bang
for your buck that way.
Our goal is to make all of our customers happy, so we want
to mention that longer words, for example, "discontinuation"
(15 letters) may not fit too well on a small stone (3"-5"
wide) without the text looking >>>compressed<<<
or distorted. Longer words and some designs may require larger
rocks to achieve a fine finished product.
Can
I select the color, shape, etc., of my stone?
Each of our stones is painstakingly hand-selected and expertly
engraved. We stand firmly behind the quality of our work,
which we believe is the best you will find!
We use natural stone to create our products, which means that
the stones will vary in composition, color, texture, density,
and shape. We believe that the unique character of each stone
(natural "flaws" included) enhances its beauty and
assures its uniqueness.
While you may request a color tone for your stone(s), we cannot
guarantee color. Can you imagine how cumbersome it would be
to try to precisely match these sorts of requests, considering
the relative nature of color? What we mean is how "blue"
is "blue," how "green" is "green",
etc.
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How
long will it take to receive my order?
Our normal turn-around-time for completion of orders is 2-4
weeks, depending on our workload. The time in route to various
destinations varies on the distance from us to you. We can
rush some orders, depending on size and complexity. Expedited
shipping is available at additional cost.
How
will Rainbow Bridge Pet Memorials ship my order?
We ship via UPS OR FedEx standard ground service, unless other
arrangements are made. We will ship your order anywhere you
want us to in the contiguous USA. Due
to cost, customs, and time issues, we can no longer ship outside
the contiguous 48 states.
How
much will it cost to ship my order to me?
Shipping is free!
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How
can I pay for my order?
Our website is secure. You may make a purchase online using
Visa or MasterCard and be confident that your personal information
is safe and that it will never be shared with anyone else.
If you are not comfortable giving your information online,
then please call our toll-free number 1-866-2-ROCK-IT and
we can take your information by phone. You may also send a
check or money order with your order, however, please give
us a call first to confirm the total cost of your order before
mailing.
What
is your return policy?
It is our goal to satisfy each and every one of our customers.
In the unfortunate occurrence that a mistake is made, we will
do our utmost to correct the situation fairly and to your
satisfaction. The resolution of any very permanent mistake
may or may not require the return of a stone and depends upon
the situation.
Return customers are very important to us. So, rest assured
that we will correct any mistakes made on our part.
Can
I see a layout of what will be engraved BEFORE the stone is
cut?
Yes. IF you prefer to see a layout(s) of the artwork before
engraving, for your review and approval, we can send to you
via email before beginning the work. Once a layout is approved,
we will proceed with the completion of your order.
Please realize that we have engraved a great many stones and
have a very good idea of how to best layout the text and artwork.
Also, please note that, because of our workload, layouts cannot
be sent instantaneously (they can take a few days to two weeks)
and may delay the completion of your order a bit.
Where
are you located?
We are physically located in beautiful Council, Idaho. Our
mailing address is P.O. Box T, Council, Idaho 83612.
For further information please Contact
Us
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